Can I Visit Elements Store before to see products before ordering?
To find out if the showroom has the item you want, call or visit Elements in Kfarhbab. Lookup our store locations. Store has a unique selection and may or may not have the item on display, please call first. Some items may be sold or during manufacturing process.
Does Elements make custom orders?
With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog or visit our store.
At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same item available with different sizes and material.
If you have any necessity to customize your order, we offer special support for big orders. Just contact us.
Where can I find product dimensions?
Every product has an area featuring applicable measurements, located under the "Dimensions" section on the product page.
When can I expect new product(s) to be listed on your website?
We are constantly updating our product range so we invite you to visit our website frequently.
I need personal assistance with my order. Who can I contact?
How do I update my details on my account?
Once you login you will be shown a profile page where you can edit your details. Click 'save' once you are finished to save these changes. The profile page can also be viewed by clicking on our login name link on the top right of the site.
Do you offer warranty for your products?
Yes, we generally offer 1year warranty only on furniture. Please check with our Sales Consultants for further details.
Warranty ends if the products have been repaired by non-affiliated third party, use of non-genuine (spare) parts for the repair or if the products are resold.
Shipping and delivery
How long does it take for delivery?
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 25 working days. If you only order accessories, you may receive your order before that that timing.
Will I have to sign my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
What do you charge for delivery?
Our delivery charges vary according to each product and project.
What if my delivery location is not accessible by lift or furniture does not fit in the lift ?
There is a delivery surcharge if a furniture cannot be delivered by lift due to the additional time and effort needed by our delivery team to use the stairs, and more equipment is needed. Additional Crane fees may be added.
Returns and Cancellations
What if my product has missing parts or defects?
If you received your product with missing parts, defects or accessories, immediately notify us. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.
Can I return a product that is found to be faulty upon request?
Some Element products have a warranty period. If after using such a product, you identify any flaw or manufacturing defect, please get in touch with our Customer Care representative. We will be happy to facilitate a resolution.
Are there any conditions placed on returning a product?
Returns for Furniture category will be accepted only for Damaged/ Defective or wrong products. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, in order to receive the replacement.
How will I receive the refund?
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account.
Do you have exchange policy?
Unfortunately, we do not offer online exchange policy for any item